If you have any questions about this Privacy Policy or wish to make a complaint regarding the handling of your personal information, please reach out to us via the Contact Us page on our website, or use the contact details provided in the footer.
Privacy Policy
Last Updated: November 2025
Welcome to Barking Dogs Services Hub (operated by Barking Dogs Services Hub Pty Ltd, ABN 12 345 678 901). We are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains how we collect, use, and share your personal information to facilitate our dog services.
1. Collection of Personal Information
We collect personal information directly from you when you use our website, particularly when you submit a “GET A FREE QUOTE” request. The types of personal information we collect may include:
- Contact Information: Your full name, email address, and phone number.
- Location Data: Your postcode or suburb (used to match you with local service professionals).
- Service Intent: The specific service you requested (e.g., Dog Training, Grooming, Walking).
- Communication Data: Records of communications with us (e.g., emails or phone call notes).
- Website Usage: Technical data like IP address, browser type, and interaction with our site (collected via standard analytics).
2. Use and Purpose of Data Collection
We collect your personal information primarily for the following purposes:
- Lead Generation and Service Matching: To connect you with an appropriate, vetted local contractor or specialist (trainer, groomer, walker) who can fulfill your requested service.
- Communication: To respond to your inquiries, provide quote details, and follow up on service satisfaction.
- Service Improvement: To analyze demand and service performance within specific geographical areas.
- Marketing: To send you relevant marketing communications about our services, where you have consented to receive them.
3. Disclosure and Sharing of Your Information (Crucial for Lead Generation)
IMPORTANT:
By submitting a quote request, you explicitly agree that Barking Dogs Services Hub will share your personal information (including your name, contact details, and service request) with up to three third-party local contractors (our Vetted Professionals) so they can contact you directly to provide a quote and complete the service.
We only share information necessary to facilitate the service. We do not sell your data to non-service providers. We take reasonable steps to ensure that our local contractors are reputable and adhere to privacy standards, but we are not responsible for the privacy practices of those third parties once the data has been shared.
4. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes storing data securely and using modern encryption technologies for transmission.
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request that we update or correct any information that is inaccurate, incomplete, or out-of-date. Please contact us using the details below to make such a request.